• Client Welcome Letter (starting the loan process)
  
• Charles' Resume
  

• BBB Rating
  
• Charles' Blog
• Charles' Radio Show
  

“I just wanted to send a note thanking you for all of you time and attention on Saturday. You were extremely intelligent, thoughtful and kind. It was a pleasure getting to see and talk to you (on the video conference).”

“Mr. Dailey, what a nice voice mail.  I listened to it on my way back from closing...I truly appreciate all that you have done for this file and, of course, so very pleased it will close on Friday!  I actually won't be at this closing as I am taking a few days of for a mental rest.  J  I look forward to having the opportunity to do business with you once again.”

“Thank you for your help through this process, it went very smoothly and you guys are great to work with.  Thanks again for all of your help!”

“Thank you ever so much for your assistance on this transaction................your professionalism, knowledge and know how really impressed both of us.  We were completely satisfied with Charles and thank you for the referral.  Everything really came together...........we were glad we took a week off..............everything fell into place...............with a lot of hard work behind the scenes.  We are grateful for your assistance and look forward to having you over in the near future.”

“We're so grateful for all of your work.  We can't imagine how stressful it must have been to pull this off.  Looking forward to closing and putting this fun behind us!”

“I've been meaning to say that I appreciate all the work you've done on our loan. It looks like a pretty advantageous deal for us. I like the one-time insurance premium. It's far preferable to PMI. And seeing how you could beat down the premium by increasing the down payment really made us strive to hit that 10% mark.  Again, thanks for your help in crafting this loan.”

“The closing was very smooth. The whole process went great! Thank you for your help.”

“Just wanted to wish you both a very Happy Thanksgiving and to thank you for all your hard work on the loan file.  Thank you for working with me to make it happen for them.”

“I left a message on your voice mail Friday night telling you how well it (the closing) went and how thankful I was (am) for your mortgage prowess.  I'm sure no other mortgage person could have gotten my deal done.  I will gladly refer you to anyone. By the way, if you had been at the closing, you would have received either a bottle of wine, or a 12-pack.  It's the thought that counts, right?”

“Thanks for sending these (all closing documents)!  I’ve never seen them before closing – I’ve only seen a HUD, if I was lucky, before walking in the door to sign away.”

“Thanks for taking the time to explain the stuff about the lending disclosures.  Seems that my wife now sees why I came back to you for the second house loan.”

“Kudos Charles!  Thank you for all your sweat in getting us the best rate.  We're very appreciative and will definitely send referrals your way.”

“Wow.  What incredible customer service.  What's wrong with you?”

“I've been meaning to email you.  Thanks a lot for all of your help with the purchasing of our home. We've been moved in for a couple of weeks now, and we’re really digging the house.  We appreciate all of your insight and expertise during the negotiation and loan process - it was great having someone we trust (odd to say, since we've never actually met) guiding us through.  Oh - and we're real happy with the rate, too :)”

“Thanks a lot Charles. That was painless.”

“I just wanted to say thank you to you and your team for working with me again to refinance my house.  It couldn't have come at a better time!  I will definitely go with you guys again when I resell in about 2 years.”

“Thanks for being there for me, you do not even know how much you have helped me.”

“You do have a really awesome website! I am serious, when I compare what you have to what we have, you really have a lot of good information for the consumers.”

“Thanks Charles. You were a great help with everything and I would recommend you to anyone.”

“You’re a good Loan Officer mister!  You know what the hell you are doing and it shows”